Returns and Exchanges

The short version

Accessories bought online may be returned within 14 days if unworn. Custom gowns, consultation deposits, and alterations are made or reserved just for you, so they are final. If anything arrives damaged, tell us within 48 hours and we will make it right.

Accessories and boutique items

• Eligible items may be returned within 14 days of delivery for a refund to your original payment method.
• Items must be unworn, undamaged, and in their original packaging with any tags attached.
• Write to us first so we can confirm eligibility and give you return instructions. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
• Refunds are issued once we receive and inspect the item, usually within five business days.

Custom gowns and commissions

Each gown is a commissioned work, cut and sewn to your measurements. Commissions cannot be returned or exchanged. Cancellation terms, including what happens to payments already made, are set out in your written commission agreement.

Consultation deposits

A consultation deposit reserves dedicated studio time and is applied toward your commission when a project begins. Deposits are non-refundable, though we are glad to reschedule your consultation with reasonable notice.

Alterations

Alteration work is fitted to you and confirmed at your fitting. Completed alteration work is final. If something does not feel right at pickup, tell us before you leave the studio and we will adjust it.

Damaged or incorrect items

If an online order arrives damaged or is not what you ordered, contact us within 48 hours of delivery with a photo. We will replace the item or refund you in full, including shipping.