Frequently Asked Questions
Clear answers about orders, appointments, and studio policies from our Tulsa atelier.
How do I track my online order?
You will receive a tracking email once your package ships. If you need help sooner, email contact@valentinebridal.com with your order number. Please allow one business day after purchase for the shipping label to be created and handed to the carrier.
How long does shipping take?
Once your shipping label is active, the carrier tracking page shows the current ETA. If your wedding is within two weeks, please mention your wedding date when you write so we can prioritize guidance.
Can I change my shipping address?
If your order has not shipped yet, we can usually update the address when you email contact@valentinebridal.com with your order number and the new address. If it has already shipped, check with the carrier about a redirect, or we can talk through a return and reship when that is possible.
What is your return policy?
Accessories purchased online may be returned within 14 days if they are unworn and in original packaging. Custom gowns, consultation deposits, and completed alterations are final. For damaged or incorrect online orders, we will make it right.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery at contact@valentinebridal.com with photos and your order number. We will replace the item or refund you in full, including shipping.
When will I receive my refund?
Refunds go back to your original payment method after we receive and inspect the return. Inspection usually finishes within five business days. Your bank may take another 5 to 10 business days to post the credit.
Can I cancel my order?
If your order has not shipped, email contact@valentinebridal.com and we can usually cancel and refund it. If it has already shipped, use the returns path when the item is eligible.
How do I book an appointment?
Book online on our Appointments page, or call (918) 200-9452. Saturday appointments can be booked online. Don't see the time you need? Give us a call and we will do our best to accommodate your schedule.
How long do alterations take?
Standard alterations turnaround is eight weeks, with rush options available. We recommend starting 12 to 14 weeks before your wedding when you can. Bring the shoes you plan to wear with the gown to your fitting.
How much do bridal alterations cost?
Alterations depend on the gown in front of us: fabric and materials, how intricate the design and construction are, the finish the dress needs, how many fittings the fit requires, and how much time we have before your date. We confirm an estimate after reviewing your gown. Book a visit or call us and we will walk through the work together.
How much does a custom gown cost, and how long does it take?
Every commission is unique. Fabric and materials, design complexity, construction and finish, the number of fittings, and your timeline all shape the investment. After your consultation we provide a clear estimate. Book a visit or call us and we will talk through what the work needs. Full custom wedding gowns typically need 8 to 10 months.
Are consultation deposits refundable?
Consultation deposits are non-refundable. We are glad to reschedule with reasonable notice.
Where is the studio located?
We are at 8988-F South Sheridan Road, Tulsa, OK 74133. The atelier is open by appointment only.
Looking for planning questions about custom gowns and alterations? Visit the FAQs.
Prefer email or phone? Reach us at contact@valentinebridal.com or (918) 200-9452.